Do+Able Products 12347 Uživatelský manuál stáhnout pdf (Strana 13)

Hardware Management Console Best Practices

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tunneling, the HMC’s IP address was exposed. At HMC V5R2, support was

added for outbound, SSL socket based communications, and as of HMC V6R1,

proxy support was added. With or without a proxy server, the SSL Internet option

allows use of Network Address Translation (NAT) firewalls between an HMC

and IBM Service, thus allowing the customer to hide the HMC’s true IP address

behind their corporate firewall and send encrypted information to IBM.

3.5 Configure Electronic Service Agent

The final step during initial configuration is to authorize HMC administrators to

access Electronic Service Agent (ESA) and to decide how events should be called

to the attention of the customer.

The information that’s entered for the HMC on the Remote Support menus

mentioned above includes the customer name, administrator name, email address,

phone number, alternate phone number, fax number and alternate fax number.

This enables IBM Service to contact the customer when a call-home service event

occurs.

ESA may be configured to send email to customer accounts when service events

are generated. The emails can be sent to distribution lists. Most customers will

want to use the ESA filters to ensure that only serviceable events are sent via

email, and not every message generated by the agent. Optionally, SNMP traps

may also be configured to send notification to specific IP addresses when an event

occurs. This could be used in conjunction with a network or system monitoring

program.

After the configuration of Remote Support and ESA has been completed, the

customer should test the process to make sure it works. The test option appears on

the final configuration screen under Remote Support and Customize Outbound

Connectivity.

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Do+Able Products 12347 Uživatelský manuál Strana 13